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What our customers say
My recent experience with the Sydney office of Acorn Stairlifts has been one of absolute satisfaction. I would particularly like to mention the sales coordinator for his consistent patience while stepping me through the process of selection suitability and purchase of our new curved stairlift. I had some out of the ordinary circumstances which complicated the process a little but his attention to detail and thorough explanations enabled a very successful outcome. Thank you also to the surveyor for the personal home visit to ensure a smooth liaison between states. I have worked in customer service roles most of my life and would like to congratulate Acorn Stairlifts with this well deserved feedback. I will not hesitate to highly recommend your company anytime. Many thanks.
I originally discovered Acorn on the internet and was impressed by their website and being a family business. I made contact over the phone, the young lady who answered my call was polite and knowledgeable about their product. Following the prompt initial inspection and quote I rang the receptionist and advised we were desperate to have the lift, “no problem I will get on to the factory and see what we can do to help”, 5 minutes later, "all good we will install in a few days our service manager will ring back and confirm" (he did) and as we are an urgent case the stair lift was installed within the week. Their installation fellow was polite, efficient and cleaned up beautifully on completion , explained the operating systems , very very simple (nothing was too much trouble). The lift is working well and has improved our life overnight, wonderful. Hats off to a firm who are running a business the way it should be run.
I would like to thank all involved with helping me get my Stairlift. Your surveyor explained everything clearly and was very patient. The technician who installed our Stairlift worked very hard and was a pleasure to have in our home.