81 year old Margaret Sergison found she could no longer tackle her staircase, often finding herself immobile. A dangerous fall down the stairs forced her eldest son, Michael, to take action.
He contacted Acorn Stairlifts who installed his mother's stairlift just one week later. "The difference is a blessing," says Mrs Sergison.
"I simply can't explain how much the Acorn Stairlift has helped me. Most importantly, I can stay in the home I love, which is my life."
"All installed we are so happy with everything, cannot complain about the service, we are just so happy, you guys have made our Christmas."
M. Chadwick - Broadbeach, QLD
"We would like to thank all representatives involved in the recent installation of our stairlift. We found them to be most courteous and efficient and we are extremely happy with the end result of the installation."
J & J Solomon - Newport, NSW
"Your Technicians were fabulous today. They got straight into installing the chair stair lift and made sure we knew how to operate it. My Husband is delighted tonight he will be able to sleep in his own bed and have a shower in the morning.
Installing the chair stair lift also means we can stay in our Home for many more years to come. Many thanks to everyone at Acorn Stairlifts for their kindness and consideration. It is greatly appreciated."
G Whiting - Patterson Lakes, Victoria
"I would like to advise how happy we are with your seviceman who came here last week to solve some problems we were having with our stairlift. He was so helpful and knowledgeable and solved our problems immediately.
He is a real asset to your company, should we experience any problems in the future we will request that he be the service person to help us."
R Schou - Bangor, NSW
"I recently purchased an Acorn Stairlift, because of severe mobility problems, and am writing to you to express my complete satisfaction with everything concerning the installation.
My original telephone contact was handled in an efficient and friendly manner, the salesperson came when scheduled, was very thorough with his design for the installation, and most informative concerning the product.
The installation technician came at the time promised, installed the lift in a very neat and tidy manner, and gave us good insttructions concerning its operation. The stairlift works very well and avoids the pain formerly experienced when getting up the stairs into the house."
P Atherton - Svensson Heights, QLD
"Hi, I'm writing this email to let you know how good a job you did at my parents house. They live in Newcastle and from the time we sent an enquiry on Friday night we had a person there on Monday who provided a quote and we had the stairlift installed on Wednesday. This was for a three level job. My parents were in real need to get this done and overwhelmed with the service and the quality of the work, nothing has been a problem. They have been constantly asking me to provide this feedback for them.
Thanks very much."
J Chisholm - Newcastle, NSW
"My recent experience with the Sydney office of Acorn Stairlifts has been one of absolute satisfaction. I would particularly like to mention the sales coordinator for his consistent patience while stepping me through the process of selection suitability and purchase of our new curved stairlift. I had some out of the ordinary circumstances which complicated the process a little but his attention to detail and thorough explanations enabled a very successful outcome. Thank you also to the surveyor for the personal home visit to ensure a smooth liaison between states. I have worked in customer service roles most of my life and would like to congratulate Acorn Stairlifts with this well deserved feedback. I will not hesitate to highly recommend your company anytime. Many thanks."
C Jackson - O'Halloran Hill, SA
"I originally discovered Acorn on the internet and was impressed by their website and being a family business. I made contact over the phone, the young lady who answered my call was polite and knowledgeable about their product. Following the prompt initial inspection and quote I rang the receptionist and advised we were desperate to have the lift, “no problem I will get on to the factory and see what we can do to help”, 5 minutes later, "all good we will install in a few days our service manager will ring back and confirm" (he did) and as we are an urgent case the stair lift was installed within the week. Their installation fellow was polite, efficient and cleaned up beautifully on completion , explained the operating systems , very very simple (nothing was too much trouble). The lift is working well and has improved our life overnight, wonderful. Hats off to a firm who are running a business the way it should be run. "
I Hodgson - Moss Vale, NSW
"I would like to thank all involved with helping me get my Stairlift. Your surveyor explained everything clearly and was very patient. The technician who installed our Stairlift worked very hard and was a pleasure to have in our home."
B Whant - Killarney Vale, NSW